1. Agreement
You agree to these terms when you use speedhell.com services. By accessing or using any part of our platform, you acknowledge that you have read, understood, and agree to be bound by these terms.
These terms constitute a legally binding contract between you and SpeedHell. They apply to all users — visitors, registered accounts, and paying customers. If you are accepting on behalf of an organization, you represent that you have authority to bind that entity.
If you do not agree, do not use our services.
2. Services
SpeedHell provides high-performance cloud server infrastructure on demand. This includes virtual machine provisioning, network connectivity, NVMe storage allocation, and related management tools accessible via our dashboard and API.
Our platform is optimized for speed — low-latency networking, high-clock-speed processors, and NVMe-only storage. Service specifications, resource allocations, and features are detailed on our website and in the client portal. We may update, modify, or discontinue features with reasonable notice.
SpeedHell does not guarantee compatibility with all third-party software. It is your responsibility to verify compatibility before deployment.
3. Accounts
Provide valid credentials. You're responsible for account security. Keep your password confidential and notify us immediately of any unauthorized access.
You must provide accurate registration information and keep it current. Enable two-factor authentication where available. Accounts may not be shared, sold, or transferred without prior written consent.
All activity under your account is your responsibility. SpeedHell is not liable for losses arising from unauthorized access caused by your failure to secure credentials. We reserve the right to suspend compromised accounts.
4. Usage Policy
You agree not to use SpeedHell infrastructure for any unlawful or abusive purpose. Prohibited activities include:
- Hosting or distributing malware, phishing kits, or exploit tools
- Sending unsolicited bulk email or operating open mail relays
- Cryptocurrency mining without explicit prior authorization
- Launching DDoS attacks or participating in botnets
- Port scanning, network probing, or brute-force attacks on third-party systems
- Hosting illegal content or content that violates intellectual property rights
- Running services that degrade performance for other customers
- Circumventing resource limits or security controls
- Hosting content that promotes violence, hatred, or discrimination
Zero tolerance. Violations result in immediate suspension without notice. Repeated offenses lead to permanent termination.
5. Availability
99.99% uptime SLA. Service credits issued automatically for failures exceeding SLA. Credits are applied to your next billing cycle proportionally to the duration of the outage.
Credit tiers: 99.9%–99.99% uptime = 10% credit; 99.0%–99.9% = 25% credit; below 99.0% = 50% credit. Maximum credit: 50% of monthly fees. Credits are non-refundable and applied as account balance. Submit requests within 30 days.
Scheduled maintenance is communicated at least 48 hours in advance and excluded from uptime calculations. This SLA does not cover disruptions caused by customer actions, force majeure, third-party failures, or cyberattacks exceeding our mitigation capacity.
6. Billing
Monthly cycle. USD. Auto-renewal. Cancel anytime before next cycle. All prices are exclusive of applicable taxes unless stated otherwise.
Payment is due within 14 days of invoice. Overdue accounts accrue interest at 1.5% per month or the legal maximum, whichever is lower. Services are suspended after 7 days of non-payment. Data may be deleted after 30 days of non-payment.
Price changes are communicated 30 days in advance and apply at the next billing cycle. Prorated refunds are available for unused time on cancelled services. You are responsible for all applicable taxes and duties.
7. Data
Stored in European data centers. GDPR compliant. Encrypted in transit and at rest. You retain full ownership of all data stored on our infrastructure.
SpeedHell acts as data processor; you are the data controller. We process data only per your instructions and do not sell, share, or use your data for advertising. A Data Processing Agreement (DPA) is available on request.
We implement AES-256 encryption at rest and TLS 1.3 in transit. Regular security audits and penetration testing are conducted. Data breach notifications are issued within 72 hours per GDPR requirements. You may exercise your data rights — access, rectification, erasure, portability — at any time.
8. Intellectual Property
The SpeedHell platform, dashboard, APIs, documentation, and all associated branding are the exclusive property of SpeedHell or its licensors, protected by copyright, trademark, and other intellectual property laws.
You retain all rights to your data, code, and content. You grant SpeedHell a limited license to host and process your content solely to deliver the contracted services. This license terminates when your account is closed.
You may not reverse-engineer, decompile, or extract source code from SpeedHell proprietary software unless expressly permitted by applicable law.
9. Liability
Capped at 3 months of fees paid. SpeedHell shall not be liable for indirect, incidental, or consequential damages arising from the use of our services.
This includes lost profits, lost data, business interruption, or reputational harm. SpeedHell is not liable for failures caused by force majeure, third-party disruptions, or customer-initiated actions.
This limitation applies to the fullest extent permitted by the laws of the Netherlands regardless of the theory of liability.
10. Indemnification
You agree to indemnify and hold harmless SpeedHell, its officers, employees, and affiliates from any claims, damages, or expenses (including legal fees) arising from:
- Your use of SpeedHell services or activity under your account
- Your breach of these terms or any applicable law
- Infringement of third-party rights through your content or applications
- Data you store, process, or transmit via our infrastructure
This obligation survives termination of these terms.
11. Cancellation
Instant from dashboard. Data retained 14 days post-cancellation. After the retention period, all data is permanently and irreversibly deleted from our systems.
SpeedHell may terminate services immediately for material breaches of these terms. For standard cancellations, either party may terminate with 30 days' written notice.
Outstanding invoices remain due after termination. Provisions that by their nature should survive — including liability, indemnification, and intellectual property — continue in effect.
12. Dispute Resolution
Disputes are first resolved through good-faith negotiation. Either party may initiate by written notice. If unresolved within 30 days, the matter may be escalated to mediation in the Netherlands with costs shared equally.
If mediation fails within 60 days, either party may pursue formal proceedings in the competent courts of the Netherlands.
13. Modifications
SpeedHell may update these terms at any time. Changes are posted here with an updated date. Material changes are communicated at least 30 days in advance via email.
Continued use after modifications constitutes acceptance. If you disagree, discontinue use before they take effect.
14. Jurisdiction
Netherlands. These terms are governed by Dutch law. Any disputes shall be resolved in the competent courts of the Netherlands.
If any provision is found unenforceable, it shall be enforced to the maximum extent permissible; remaining provisions stay in full force. Failure to enforce a right does not waive it.
15. Contact
Questions about these terms? Reach out. We respond within two business days.